Terms & Conditions

Effective Date: August 9th, 2024

Welcome to Lilac Alley!
These Terms and Conditions ("Terms") govern your use of our website www.lilacalleyfloral.com ("Website") and the services provided by Lilac Alley LLC ("we," "our," or "us"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Acceptance of Terms

By accessing or using our Website, you agree to these Terms and our Privacy Policy. We may update these Terms from time to time, and your continued use of the Website constitutes acceptance of any changes.

2. Products and Services

  • Floral Arrangements: We provide handcrafted floral designs for various occasions. All descriptions and prices of products and services are subject to change.

  • Orders: All orders are subject to availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, errors in product descriptions or pricing.

3. Payment

  • Methods: We accept payment via cash, check, or Square.

  • Security: We use secure payment processing methods. However, you are responsible for providing accurate and complete payment information.

4. Returns and Refunds

  • Policy: Due to the perishable nature of our products, we do not offer returns or refunds. If there is an issue with your order, please contact us within 24 hours for resolution.

5. Intellectual Property

  • Ownership: All content on our Website, including text, graphics, logos, and images, is the property of Lilac Alley and is protected by intellectual property laws.

  • Photographs: Please note that some photographs featured on our Website are not owned by Lilac Alley but are provided by individual photographers who are credited accordingly. These images are used with permission and are the intellectual property of the respective photographers.

6. User Conduct

  • Prohibited Actions: You agree not to use our Website for any unlawful purposes or to transmit harmful, threatening, or offensive content. We have a zero-tolerance policy for any form of bigotry, discrimination, or harassment. All users must treat each other with respect and dignity.

7. Inclusivity and Respect

  • Commitment: We are committed to creating an inclusive and respectful environment for all. Discrimination, harassment, or bigotry of any kind will not be tolerated. If you encounter or witness any unacceptable behavior, please contact us immediately at hello@lilacalleyfloral.com.

8. Limitation of Liability

  • Disclaimer: Our Website and services are provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our Website.

9. Governing Law

  • Jurisdiction: These Terms are governed by the laws of the State of Colorado and the United States. Any disputes arising from these Terms will be resolved in the courts located in Denver, Colorado.

10. Contact Us

For questions or concerns about these Terms or our services, please contact us at:

  • Email: hello@lilacalleyfloral.com

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.